Junior Technical Support Engineer

Overview:

We’re looking for a motivated Junior Technical Support Engineer to support our core IT infrastructure. This role is ideal for someone with a strong understanding of Windows Server, Active Directory, and virtualization technologies like VMware or Hyper-V, who’s eager to grow in an enterprise environment.

Main duties of job:

• Monitoring and maintaining Infrastructure environments to agreed service levels
• Managing incidents and problems appropriately within agreed service levels
• Creating and performing authorized changes to customer environments, attending CABs where necessary
• Perform root cause analysis on reoccurring incidents
• Ensure technical documentation is completed and updated to professional standards
• Scheduled maintenance and patching of Infrastructure environments as necessary
• Contribute to the continuous improvement programs of all technology platforms across the datacenter
• Call logging and escalation with third party vendors (such as Microsoft, VMware, Mimecast or Citrix)
• Contributing to delivering team performance
• Adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels
• Troubleshooting infrastructure related technologies for Data center customers
• May be required to occasionally to fill in single shifts on managed services shift roster

Skills, Knowledge & Experience:

Essential requirements:

• Able to work as a member of a team but also manage up, across and down where required
• Ability to troubleshoot technical problems and incidents
• Ability to use the Service Desk tool to manage incidents/changes/problems tickets
• Good English communications skills, both oral and written.
• Basic technical knowledge of virtualization technologies (VMware, Hyper-V)
• Basic technical Knowledge and hands on experience in the below technologies or variants of in an enterprise level support environment:

+ Microsoft server products

+ Microsoft Active Directory and integrated elements/technologies such as DNS, GPO, DHCP, AD DS

🌟 Why Join SCC Vietnam?

• Competitive salary & performance-based bonus
• Comprehensive healthcare & family coverage
• Annual leave, sick leave, and health checkups
• International UK/French working environment
• Company trips, team events & year-end parties
• Travel insurance & onsite opportunities

Information :

• Company : SCC Vietnam
• Position : Junior Technical Support Engineer
• Location : Ho Chi Minh City
• Country : VN