Customer Support at Shopee

Job Description:

Latest job information from Shopee for the position of Customer Support. If the Customer Support vacancy in Ho Chi Minh matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Shopee for the position of Customer Support below matches your qualifications.

Department Operations

LevelExperienced (Individual Contributor)

LocationVietnam - Ho Chi Minh City

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Professionally handle dispute cases related to the compensation process
• Identify problems, causes to provide solutions and remedies before closing a claim/complaint.
• Get new initiatives to improve processes, daily task
• Take high responsibility in serving customers by Customer Service
• Maintain a balance between company policy and customer benefit in decision making
• Available to work on weekends

Requirements:

• Handle situations promptly and effectively according to processes, instruction from Line managers and the company.
• Ensure to meet the requirements on the evaluation criteria of work quality for each criterion (issued and updated from time to time).
• Communicate effectively with team members and customers
• Ready for change; depending on the nature of work and business situation, ready to receive new assignments and tasks from the Line Manager
• Able to work individually and as a team
• Good logical mind-set, task oriented
• Analytical with effective negotiation and problem-solving skills
• Good English skills can help when coordinating with internal stakeholders from across the region

Job Info:

• Company: Shopee
• Position: Customer Support
• Work Location: Ho Chi Minh
• Country: VN

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Support at the office Ho Chi Minh above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.