Customer Service at AIM (America Indochina Management)

Job Description:

Latest job information from AIM (America Indochina Management) for the position of Customer Service. If the Customer Service vacancy in Ho Chi Minh matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at AIM (America Indochina Management) for the position of Customer Service below matches your qualifications.

* Performance objectives:

1. Contract: For both new customer & Existing customer

2. Prepare contracts following templates (AIM or template of customer), review and verify all terms of contract and following with sales executive or directly with client until contract is signed

3. Ensure contract renewals are performed in timely fashion – coordinate with Owner Account and Operation manager for support if required
4. Support product alternative proposals – prepare costings and cost in use analysis for consultants – manage to client acceptance and case closure
5. Monitor, on monthly basis, account by account chemical consumption – record case in CRM for any anomalies – track to closure
6. Prepare and send quotations for existing clients
7. Ensure pricelist is up to date
8. Track and execute rebate for customer follow contract

2. Report

• Prepare and submit monthly quantity sales for Account Manager
• Prepare and submit monthly report for Main Supplier with analysis
• Other report assigned by manager

3. Sales support & customer service

• Provide quotation and pricelist to existing clients
• Customer service: feedback and inform all related parties for customer issue
• Handle order-related complaints or issues, escalating to the appropriate department if necessary, and ensuring timely resolution.
• Update and maintain the customer database, ensuring that all information is accurate and up-to-date.

4.
Other tasks will be assigned

* Requirements:

• Good communication and written in English
• Good at Excel skills
• Detail oriented, analytical skills
• Problem-solving and team-working skills
• Be able to self-motivate and have effective time management.
• Ability to work under pressure in a fast-paced environment.
• Ability to prioritize and manage multiple tasks simultaneously.

* What we offer:

• Competitive salary + monthly bonus + 13th salary
• An open and dynamic English working environment & promotion opportunities
• Great chance to develop through on-the-job training method

* Working location:

117 – 119 – 121 Nguyen Du, Ben Thanh Ward, HCM
C

* Working time:

8:00 – 17:30; Monday – Friday

Job Info:

• Company: AIM (America Indochina Management)
• Position: Customer Service
• Work Location: Ho Chi Minh
• Country: VN

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service at the office Ho Chi Minh above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.