Helpdesk Engineer - Corporate IT, Shopee

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Department Engineering and Technology LevelEntry Level LocationVietnam - Ho Chi Minh City

The Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve problems at hand; We build foundations for a long-lasting future. We dont limit ourselves on what we can or cant do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform. Shopees hyper-growing business scale has transformed most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as we do.

About the Team: Corporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support to our internal employees by providing responsive helpdesk service, stable networks, and reliable IT systems.
As a Helpdesk Engineer, you will be responsible for implementing IT operations according to policy, interpreting IT-related issues on both the System and User side to meet corporate requirements, and providing technical support in a fast-paced and demanding environment.
Job Description:

• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices, and printers
• Troubleshoot and resolve end-user application issues, maintain and update technical support documentation
• Handle asset management, maintain inventory, and liaise with vendors
• Maintain and monitor office network infrastructure, IT security, and antivirus tools
• Other duties include performing first-level troubleshooting and support for scheduled server backups, system monitoring, and reports

Requirements:

• Diploma or degree in Computer Sciences, Information Technology or a related field preferred
• Minimum 3 years of relevant experience operating in a similar role
• In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
• Understanding of TCP/IP, IP addressing, and LAN technology including switching and routing fundamentals
• Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
• Professional Qualification - Microsoft Certified/CCNA is a plus
• Knowledge of basic setup and configuration of Cisco devices such as firewalls, switches, IP phones, wireless controllers, and access points is a plus
• Competent at documenting standard operating procedures and knowledge articles
• Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
• Enthusiastic and willing to learn in a fluid and fast-paced environment
• Passionate about IT technology and wants to make a difference with technology solutions
• Good interpersonal and communication skills to interact effectively at all levels
• Strong analytical and troubleshooting skills