Customer Service Agent (all genders)

City: Ho Chi Minh Job Function: Operations Job Area: Customer Service Seniority Level: Associate Date: Apr 3, 2025 HRS AS A COMPANY At HRS, we are redefining corporate travel and lodging with a technology-driven approach that prioritizes efficiency, sustainability, and user satisfaction. Our innovative solutions are transforming the landscape of corporate travel management, making business travel simpler and smarter for global enterprises. With over 50 years of experience, our digital platform, driven by ProcureTech, TravelTech, BPATech and FinTech, reinvents how companies and travelers Stay, Work, and Pay - cohesively brought together by our Lodging as a Service solution. ProcureTech digitally revolutionizes lodging and meeting procurement, connecting corporations and suppliers in a cutting-edge ecosystem. TravelTech redefines the lodging and meeting experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers. BPATech provides advanced user process automation into highly specialized industry contexts involving large-scale project travel and crew deployments. In FinTech brings advancements like mobile banking and digital payments to corporate lodging and meetings, turning corporate back offices into touchless business enablers, eliminating legacy cost barriers. Combining these technology propositions, HRS unlocks exponential catalyst effects. Our data-driven focus delivers value-added services and high-return network effects, creating substantial customer value. Beyond cost savings in the global post-pandemic economy, HRS clients gain from an unrivaled focus on essential aspects including safety, security and satisfaction. HRSs exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains. BUSINESS UNIT The Customer Service team is the cornerstone of our customer-centric strategy, dedicated to delivering seamless support and driving exceptional client satisfaction. As part of this unit, you will collaborate closely with corporate stakeholders, internal teams, and service providers to ensure a smooth and efficient customer journey. Our mission is to uphold the highest standards of service excellence, contributing to the transformative journey of how businesses stay, work, and pay. Join us to be a vital part of this innovative environment. Lets meet and develop together! CHALLENGE

• Support hotels in resolving payment-related issues
• Assist stakeholders with booking & invoice-related queries, ensuring accuracy & timely resolutions
• Create & manage new customer accounts within the system, maintaining data integrity
• Process tasks related to invoice completion, adhering to established workflows
• Collaborate with cross-functional teams to enhance systems & improve operational processes
• Provide exceptional customer service by addressing inquiries & troubleshooting issues promptly
• Document & escalate complex cases to relevant teams for resolution

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

• Experience in customer service or similar roles
• Familiarity with invoicing and account management systems
• Strong verbal and written English communication skills
• Curious and eager to learn new products/services
• Detail-oriented with excellent multitasking abilities
• Proactive and innovative problem-solving mindset
• German language skills are a plus

PERSPECTIVE Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay. Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable. LOCATION, MOBILITY, INCENTIVE The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus. #LI-LB1 Req ID: 18112

Information :

• Company : HRS
• Position : Customer Service Agent (all genders)
• Location : Thành phố Hồ Chí Minh
• Country : VN