Chăm Sóc Khách Hàng - Tiếng Trung at 365 Travel

365 Travel is a local destination management company based in Vietnam & Southeast Asia, specializing in creating high-quality, tailor-made travel experiences across Vietnam, Laos, Cambodia, and Thailand. Our strength comes from our people, with a management board boasting over 20 years in the tourism industry. Our team is passionate about travel and dedicated to exceeding customer expectations. We are committed to continuous improvement in knowledge, tour management systems, and industry trends to better serve travelers worldwide.

This is a full-time, on-site role located in Hanoi for a Chăm Sóc Khách Hàng - Tiếng Trung position at 365 Travel. The Customer Care role involves day-to-day tasks such as handling customer inquiries, providing travel assistance, managing bookings, offering tailored travel advice, and ensuring exceptional customer service experiences. The position requires interactions with clients in Chinese and Vietnamese.

• Fluent in Chinese and Vietnamese, with excellent verbal and written communication skills in both languages
• Proficiency in customer service and client management, including handling inquiries and managing reservations
• Familiarity with travel industry practices and tourism-related knowledge
• Problem-solving skills, attention to detail, and ability to work independently
• Ability to work on-site in Hanoi, Vietnam
• Experience in the travel or hospitality industry is a plus
• Bachelor's degree in a