Senior Manager, Product and Solution

Senior Manager, Product and Solution Category: Global Transaction Services Division Job Type: Facility: Transaction Banking

Job Purpose

Manage and take responsibility for all activities related to product/ Solution/ Journey development and management for Division through: 1. Product/ Solution/ Journey design, embedded with customer experience required 2. Product/ Solution/ Journey policy và guidelines 3. Provide training knowledge on Product/ Solution/ Journey 4. Other tasks assigned by department head

Key Accountabilities (1) 1. Product/ Solution/ Journey design, embedded with customer experience required

• Responsible for development of products, solutions (Account, Payment, Collection, Trade/SCF), journeys, product bundles (from products developed by GTS, IB, INS), product campaigns including policies, regulations, processes, detailed instructions, product related solutions that are suitable for customers needs by segment, sub-segment, region, etc following customer segmentation orientation, TCBs strategies and policies and laws.
• Manage and responsible for monitoring products and product bundles

2. Product/ Solution/ Journey policy và guidelines

• Manage and responsible for developing và managing product tree và related documents for customers
• Manage and responsible for collaborating with other departments to effectively manage risks other than legal, operational và compliance risks
• Manage and responsible for analyzing and assessing impacts; building, managing và coordinating with other stakeholders and operate the price and promotion policy framework
• Manage and responsible for monitoring, orienting, and coordinating with stakeholders to review and design policies, processes, and guidelines that affect customers, including user requirements for automation, digitization, regulations on risk management

Key Accountabilities (2) 3. Provide training knowledge on Product/ Solution/ Journey

• Manage and responsible for preparing training materials for Products/Solutions/ Jouneys
• Manage and responsble for providing sharing/ training/ coaching to frontlines on products, solutions và journeys

4. Other tasks assigned by Department Head/Director

Key Accountabilities (3) PEOPLE MANAGEMENT - Attract, onboard and retain the right talents for a high- performing team

• Communicate team and individual KRAs/ KPIs, goals, action plan, expectations and results to team members
• Manage team performance và provide feedback regularly (following the annual performance management cycle);
• Enable team members professional and personal development through capability assessment, training, coaching và feedback, etc.
• Motivate and recognize team members contributions towards the teams shared goals
• Responsible for developing talents within the team

- Act as a role model and promote corporate culture at sub- function level

• Understand và communicate relevant HR offerings to team members.

Success Profile - Qualification and Experiences

• Bachelors degree in Economics / Finance / Banking / Marketing / Business Administration
• Priority to have a masters degree or higher

Minimum 8 year working experience in banking/finance/credit/marketing, at least 4 year experience in management position with:

• Understanding of solutions to improve performance of CIBG (resource, system, operations, risk management)
• Understanding of banking activities
• Understanding of strategy, business model, CVP
• Mimimum TOEIC 650 or equivalent