Desktop Administrator

ABOUT THE BRAND: Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide. Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer. Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission! By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech-enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, Jack Wolfskin, and World Golf Tour (“WGT”). “Modern Golf” is the dynamic and inclusive ecosystem that includes both on-course and off-course golf. For more information, please visit https://www.topgolfcallawaybrands.com JOB OVERVIEW The Desktop Administrator serves as the primary IT support interface for internal customers at Topgolf Callaway Brands. This role ensures the reliability, performance, and availability of computer-based systems to support business objectives. The Desktop Administrator provides technical support, resolves issues, and contributes to the seamless operation of IT systems across the organization ROLES AND RESPONSIBILITIES

• Perform basic computer operational maintenance which includes ability to install, setup, configure, troubleshoot, and optimize client computer systems and components.
• Support and maintain strategic desktop solutions that promote stability and cost savings to the company for desktop and helpdesk support.
• Proactively communicate with business partners to establish, grow, and enhance collaborative relationships.
• Consistently demonstrate professional and superior customer service and interpersonal skills.
• Proactively maintain accurate records of all support issues, logs and asset information to ensure departmental standards are met.
• Contribute to technical projects and team discussions to implement system enhancements and updates.
• Collaborate with cross-functional teams to deliver IT solutions aligned with business needs.
• Responsible for ensuring critical support issues are escalated as appropriate with internal and external resources to meet or exceed agreed upon service level agreement guidelines.
• Identify and troubleshoot problems individually or as a part of a team and provide basic problem analysis and solution implementation that follows established technical guidelines.
• Responsible for 3rd party client application support which includes escalating to senior team members to resolve issues.
• Adhere to departmental standards, service level agreements and process and procedures as required by IT SOX and IT security compliance.
• Maintain and enhance knowledge of our business and industry and keep abreast of current developments and trends in related areas of information technology.
• Continuously evaluate IT support processes to identify areas for improvement and efficiency.
• Available as needed for problem resolution, system implementation and support on a 24x7 basis
• May be required to log into phone queue to provide Tier-1/Tier-2 customer phone support.
• Performs all other duties as assigned by the supervisor and or manager

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Able to install, setup, configure, troubleshoot, and optimize basic to complex systems and components.
• Able to recognize and analyze system issues on a working level and identify resolutions or required escalations.
• Working knowledge of Microsoft Windows 10 and Microsoft Windows 11 client operating systems.
• Working knowledge of MacOS and iOS operating systems.
• Basic knowledge and understanding of Microsoft network enterprise system computer environments.
• Able to recognize, understand, and troubleshoot system performance, warnings, alerts and errors.
• Proficiency in various software applications including Internet browsers, Microsoft Office, Azure, and Office365.
• Basic understanding of requirements and techniques for integrating disparate systems or technologies.
• Able to provide support on technical team projects spanning multiple sites and technologies.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities) - continued

• Able to work independently and prioritize multiple tasks to support business critical processes and service level agreement requirements in a fast-paced environment.
• Basic knowledge of computer system imaging and system deployment.
• Basic understanding of 3rd party application support and troubleshooting.
• Able to work extended or unusual hours as necessary to support business needs or system projects that require work outside of normal business hours.
• Proficiency in helpdesk ticket management tools like Atlassian Jira Service Management (preferred).
• Strong analytical skills and a problem-solving mindset, with the ability to resolve issues independently or collaboratively.

EDUCATION AND EXPERIENCE

• Bachelors Degree or equivalent levels of IT certification or related professional corporate work experience.
• Minimum 2 years experience in hardware/software support in a corporate Windows and MacOS environment.
• Relevant certifications, such as ITIL, A+, hardware vendor programs, and Microsoft are a plus.

#LI-EH1 DE&I and EEOC: Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day. If your experience is close to what were looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why were dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you. ARE YOU READY TO MAKE THE TURN? APPLY TODAY!