Strategic Agency Manager, Google Customer Solutions

Minimum qualifications:

• Bachelors degree or equivalent practical experience.
  
• 8 years of experience in business development, partnerships, management consulting, or investment banking, in the Consumer Electronics, Auto, OEMs, Telecom, E-Commerce/Retail, Apps, Ads, Gaming, or Technology industries.
  
• Experience working with C-level executives and cross-functionally across all levels of management.
  
• Experience managing agreements or partnerships.

Preferred qualifications:

• Experience in sales in a technology, advertising, media sales or internet environment.
  
• Experience with Google Ads and YouTube account management, managing advertising or media campaigns.
  
• Experience in media across a variety of platforms (e.g., TV, radio, print, sponsorship, etc.).
  
• Experience managing multiple partners simultaneously with great attention to detail.
  
• Ability to succeed in a rapidly changing environment with excellent problem-solving, creative thinking, and analytical skills.
  
• Ability to communicate in English and Vietnamese fluently to communicate with and serve Vietnamese speaking customers.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Googles key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Strategic Agency Managers primarily focus on C-level stakeholder relationships and co-create business strategies with a portfolio of agencies by identifying and executing opportunities for growth.
In this role, you will focus on increasing digital capabilities and strengthening long-term commercial growth partnerships within our Google Customer Solutions (GCS) agencies, driving scalable business growth, and product adoption across the broader portfolio of agency-managed accounts. You will drive alignment on the allocation of the strategic resources for these agencies, to fuel your growth enablement initiatives, collaborating with client strategists, and product specialists to deliver mutual business growth to our agencies, their customers, and Google.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Deliver against ambitious quarterly business growth and product objectives. Grow agency business by driving scalable product adoption and growth across a broad portfolio of Agency clients.
• Own a portfolio of agencies by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks, and building multi-quarter plans for achievement.
• Work towards long term strategic goals on new and existing business consistently, while prioritizing and delivering outstanding sales experiences to Googles agency partners.
• Manage and strengthen primary agency relationships from C-levels all the way down, including Media Planners and Buyers.
• Shape the agency program by being a thought partner for the Agency Lead on strategic initiatives and agency-level planning.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Googles EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.