IT Support

Job Description

• General IT Responsibilities:
• Identify IT risks and propose solutions to the direct manager.
• Retail Store Support:
• Receive updates on new store openings from the Retail department and create timelines for IT system setup (hardware and software).
• Office IT Management:
• Monitor all IT equipment, network systems, and the server room to ensure stable operation for office staff.
• Manage IT system upgrades to support business expansion.
• Collaborate closely with the headquarters IT department for information exchange and project execution.
• Track and manage IT devices at showrooms and provide IT support for events held there.
• Ensure stable computer operation in retail stores with remote management capabilities.
• Manage equipment upgrades or recalls during store renovations or contract terminations.
• Conduct periodic store visits to monitor IT equipment and provide on-site support and training to staff. Guide proper device operation as needed.
• Manage IT equipment inventory across all locations.
• Develop and document IT support processes.
• Maintain and monitor computer systems and networks.
• Provide daily IT support to office staff and retail stores, addressing technical issues promptly and effectively.
• Collaborate with all departments to assist with their technical requirements, with the headquarters IT department to align IT systems and facilitate information sharing.

Job Requirement

• Bachelors degree in IT or related field, relevant certifications.
• A basic understanding of networking, with a certain level of knowledge of the TCP/IP seven-layer protocol
• Proven experience in IT support, preferably in a multi-mode environment (office and retail experience a plus).
• Strong understanding of computer hardware, software, networking, and operating systems (POS systems, Wifi/LAN, Camera, Domain, e.g.,)
• Specific software or hardware knowledge required (NAS, Odo, ERP, e.g.,)
• Experience with remote management tools.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Good at communicating in English

Benefit

• Competitive salary package, performance based
• 13th month salary & year-end bonus by individual ability & companys performance
• Salary review based on performance.
• Other benefit followed by labor law
• Staff purchase policy with high discount.
• Great network with Headquarter and global team
• Dedicated milestones & recognition with company growth & success

Loại hình công việc: Toàn thời gian

Mục lương: Từ 10.000.000₫ một tháng

Thời hạn xin việc 24/02/2025