LAUNDRY ATTENDANT

Summary

Park Hyatt Saigon is the French mansion by the Opera House, a sanctuary of peace in the middle of one of Asias most bustling cities.

Amongs 16 awards in the past 4 years, these marvellous achievements are inspiring, acting as beacons of resilience and hospitality for both guests and our local communities:

2021 Best 500 Hotels in the World, Travel and Leisure

2020 Best Hotel Makeovers in Asia, Best of the Decade Awards, Smart Travel Asia

2019 The Top 100 Hotels in the World, Travel and Leisure

2019 The 10 Best City Hotels in Asia, Travel and Leisure

Our strategy is to make a difference in the lives of all those we touch — colleagues, guests, operators, community members and shareholders alike.

We care for people so they can be their best. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Park Hyatt Saigon our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.

We will continue to enhance the quality of the products craftsmanship with the willingness to create objectively a world ‘finest product and promise exceptional quality , continue creating and enhancing the hotel to ensure Park Hyatt Saigon can carry out its future vision is to become a landmark, one of the worlds legendary great hotels.

In order to achieve this grand mission, its greatly thanks to our talents who are experienced, well trained, and deeply focused on the hotels future goals and position.

Currently, we are seeking an experienced Laundry Attendant to join Park Hyatt Saigon to join and continue with us in our significant journey.

Main duties:

Customer Service Provides a courteous and professional service at all times. Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up. Maintains positive guest and colleague interactions with good working relationships.

Operational Embraces all Touches of Hyatt and the Rooms Top 20. Responds within three minutes after being paged and immediately proceeds to room to collect laundry parcels from the floor pantry, Front Office or Concierge.

Valet At 11am daily, Valet must proceed to all guest floor pantries to collect laundry parcel that has been collected from guest rooms by Butler or Housekeeping Attendant. Proceeds to the relevant floor pantry immediately that have requested for urgent service first e.g. express service, pressing. Ensures all urgent service parcels are ragged with a red tag marked “EXPRESS”. Ensures all valet trolleys are polished and clean before proceeding delivery time. Ensures standard procedures in hanging and no over loading of processed garments on trolleys. Ensures all laundered garments are arranged according to floor on trolley for easy location and fast delivery. Coordinate with Butler to ensure all urgent services are delivered back to room on the specified timing. Ensures all collections and deliveries are recorded in valets checklist. Verifies all collections and deliveries with valets checklist, against sorters checklist at the end of each shift. This is to ensure that all collections and deliveries are accounted for. Communicates on a daily basis operational matters with peers and supervisors.

Benefit

Hyatt is a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Its a place where career opportunities are as unlimited as your imagination. We could bring you the followings:

• International, professional and friendly 5-star working environment
• Full training from Hyatt (Hotel orientation, Leadership development, E-learning, workshop…)
• Learning and development opportunities
• Associates Social Space (Designed by colleagues for colleagues) and Associate Social Activities
• Complimentary 2 duty meals per working shift and team menu designed by our Chef twice per week
• Be provided uniform and laundry service
• Discount 50% for F&B service at our restaurants
• Complimentary accommodation at selected Hyatt properties worldwide
• Free parking at our associate parking area

Qualifications

• Minimum 2 years of working experience in hotel operation, preferably candidates with Laundry experience.
• This position is applicable for Vietnamese only.
• Ability to work independently and come up with proactive, rational solutions.
• Have a complete understanding of food safety standards/ procedures.